Refund Policy

Last Updated: May 31, 2025

At Siza’s Enterprises, we are committed to delivering fresh, handcrafted Maa Ke Ladoo with the utmost care. Due to the perishable nature of our products, we follow a strict no-refund policy except in very specific and valid scenarios.

Non-Refundable Products

All products listed on maakeladoo.com are non-refundable once delivered, as they are perishable food items. We do not offer refunds for:

Change of mind
Taste or texture preferences
Delays caused by courier partners
Incorrect shipping details provided by the customer

Exceptions Eligible for Refund

Refunds may be issued only in the following rare cases:

Product was damaged during transit
Incorrect item was delivered
Product was leaking, tampered with, or unfit for consumption on arrival

To be considered for a refund, the issue must be reported within 48 hours of delivery.

How to Request a Refund

If you are eligible for a refund, please follow the steps below:

Email us at connect@maakeladoo.com with the subject line: Refund Request – Order #[Your Order Number]
Attach clear photographs or an unboxing video of the product in question
Provide a short explanation of the issue and whether you'd prefer a refund or replacement

Our team will respond within 2–3 business days to verify and approve the request if it qualifies.

Refund Processing Time

Once approved, refunds will be:

Issued to the original method of payment
Processed within 7 business days
Reflected in your account depending on your bank or payment gateway timelines

You will receive a confirmation email once your refund is successfully processed.

Final Decision

All refund decisions are at the sole discretion of Siza’s Enterprises, and we reserve the right to refuse any refund request that does not meet the outlined criteria.

Contact Us

For any questions or concerns regarding your order or this policy, please reach out to:

Email: connect@maakeladoo.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM